Frequently Asked Questions
Everything you need to know about your Homecare Medical Shop experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
Do you accept insurance for medical equipment purchases?
Currently, Homecare Medical Shop operates on a direct-to-consumer retail model and does not bill insurance companies directly. We can, however, provide a detailed invoice for you to submit for reimbursement.
What is your return policy for hygiene-sensitive items?
For safety and hygiene reasons, items such as commodes, cushions, and personal care products cannot be returned once the original packaging has been opened.
Are your products covered by a warranty?
Most of our durable medical equipment, such as wheelchairs and walkers, comes with a manufacturer's warranty. Specific warranty details can be found on the individual product pages.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.